Overview
CallVista is an AI platform for call centers that autonomously conducts phone conversations in Croatian, analyzes every call, and automatically triggers next steps — from sending offers to scheduling callbacks.
Ideal for companies that want to scale sales and customer calls without hiring new agents. Whether you have 50 or 5,000 calls per day, CallVista's AI agent works 24/7, remembers every client, and adapts communication based on previous conversations.
Key Features
Autonomous AI Conversations
Conduct complete phone conversations in Croatian — inbound and outbound. Natural male or female voice with support for interruption and conversation continuation. Agent identity customization per company — name, gender, communication style, and greeting. Conversation context recognition and guiding clients toward conclusions.
Knowledge Base
Upload documents (PDF, Word, CSV, images) that AI uses during conversations. OCR for scanned documents and brochure images. When a client asks about a product, price, or terms — the agent responds with accurate information. Configurable result count and relevance threshold per client.
AI Call Analysis
Automatic summary of every conversation with user intent and call outcome. Call quality score (1-10) and client potential score (1-100). Sentiment analysis — positive, neutral, negative. Emotional timeline — tracking mood changes throughout the conversation. Quality dimensions: empathy, clarity, persuasiveness, information accuracy, conversation flow.
Automatic Tagging & Categorization
AI automatically tags each call with up to 5 categories (e.g., "new client", "price inquiry", "complaint"). Tags are used for filtering, analytics, and trend tracking. Manual tag addition alongside automatic ones.
Automatic Offer Sending
When a client expresses interest, AI detects requested products from the conversation. Searches the knowledge base for details and generates a personalized email in Croatian. Sends offer with Calendly scheduling option.
Automatic Callback Scheduling
AI recognizes the need for follow-up contact and suggests optimal timing. Scheduler automatically executes scheduled calls without human intervention. Retry logic in case of failure with configurable attempt count.
Adaptive Client Profiles
AI builds a profile for each client based on all previous conversations. Remembers recommended tone, motivational triggers, objection signals, and approach guidelines. During calls, the agent can review conversation history with the same client. Every subsequent call is personalized based on previous experiences.
Dashboard
Total calls, average duration, average score, and conversion rate. Call volume chart by day showing successfully completed calls. Callback execution rate and positive sentiment percentage. Most used call tags with occurrence counts. AI performance radar — satisfaction, tone, speed, call closure. Activity feed with latest calls in real-time.
Who It's For
- Insurance companies — outbound calls for offers, policy renewals, and coverage information
- Telecommunications — upsell to existing users and retention
- Financial institutions — product presentation and meeting scheduling
- E-commerce — post-purchase follow-up and cross-selling
- Real estate agencies — initial contact and inquiry qualification
- Healthcare — appointment reminders and patient information
- Any company with a sales or customer center wanting to scale without new hires
Technology
Four user roles: Super Admin, Client Admin, Agent, Analyst. Multi-tenant architecture with complete data isolation between companies. Team management with member invitation and role assignment. Client management with user count, calls, and status overview. Per-client configuration: AI agent name/gender, company name, industry context, voice selection, communication style, custom greetings, recording settings, email and Calendly integration.